Friday, January 15, 2010

The MTA Responds to OS/NS Mom!

I sent the post I wrote about my dissatisfaction with the MTA and it's lack of accessibility to mothers and the disabled. Here's what I said:

Dear MTA,

I wrote a blog concerning your lack of concern for mothers. Please read and respond:

Sarah Fader

Here's what they said:

Response (Andrea Popp) - 01/15/2010 02:21 PM
This is in response to your recent e-mail to MTA New York City Transit concerning the accessibility of the more subway stations.

We appreciate your interest in improving mass transit. Please be assured that New York City Transit is committed to ensuring that its facilities are easily accessible, and we have worked hard to upgrade the subway system over the last several years for the benefit of our customers. We have a long-term plan to make 100 subway stations accessible in compliance with the Americans with Disabilities Act (ADA). Our key station plan will create a network of stations which, when combined with our fully-accessible bus fleet, will make almost all of NYC Transit’s service area accessible to senior citizens and persons with disabilities. Stations are selected for inclusion in the key station plan in connection with federal guidelines and ADA advocacy organizations based on a number of complex
factors, including station design and customer usage. After the rehabilitation of our key stations is completed, however, additional stations will be reviewed for inclusion using the same selection process for ADA compliance, and your e-mail has been referred to supervision in our Departments of Subways for review.

If you have further station-related questions or concerns, you may also call Customer Services at (718) 330-3322, 6:00 a.m. to 10:00 p.m., 7 days a week or write, to NYCT Customer Services, New York City Transit, 2 Broadway, Room A11.146, New York, NY 10004, regarding this type of issue.

We hope that this information is helpful to you and thank you for your interest in our transportation system.

Andrea Popp
Staff Analyst II

This is a vague canned response. There is no exact time line indicated for when all stations will be ADA compliant. The MTA is acknowledging that there is a problem, but there is no concrete action plan for a solution.


  1. Why do all responses from companies sound the same? They're never very genuine. There must be some dude whose job it is to write these responses for every company in the world because they're all so identical!

    Whose or Who's? I suck at that one.

  2. sorry I deleted my post to try and fix my error *I think?* You're fast!

  3. I followed your lead! And deleted MY post since it no longer made sense. But I agree with you! They are all generic and one person must write them!

  4. I totally agree! It's such a canned, vague response with absolutely no real information. Damn you MTA!!!

  5. It is truly absurd they the MTA cannot produce a genuine answer to my question.


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