Fresh Direct Comes Through

After much ado about a coupon (See previous post here, here and here) Fresh Direct sent me the coupon I was originally entitled to:

YAY!

And now for the shopping!

You Can't Give Something and Then Take it Back Part II

Those of you who have been following my blog know that I wrote to FreshDirect.com when they rudely rescinded an offer for $20 worth of free food and a free rotisserie chicken. See previous post here.

Well, it looks like I may get my free chicken after all! However, their justification for the email error still strikes me as bizarre. Take a look at their response:

Dear Sarah Fader,

I definitely understand your frustration. You are a valued customer, so I am going to specifically add your account to this deal, and if you’ve spent $300 in January, you will receive an e-mail from us with the $20 discount code during the first week of February.

I’d also like to address the concern of why this offer was sent to some customers and not all. The e-mail was intended to be a test offer for a very small audience of less frequent shoppers, but the email was sent to a large group by accident. Though we are truly grateful for the loyalty of customers like you, we simply can’t afford to extend this offer to all our customers.

In addition, I want to confirm that the promotion code you received for waiving the delivery fee on your next order (or adding an extra week to your Delivery Pass) will also work for you. Simply enter code FREEDEL74 when you checkout before February 15.

Again, I am sorry for the confusion and frustration this error caused. Thank you for your understanding.

Best wishes,

Karen C.
Director, Customer Service Group
FreshDirect