tag:blogger.com,1999:blog-881889234584131192.post7061729688724725089..comments2023-10-16T07:51:35.575-07:00Comments on Old School/New School Mom : You Can't Give Something and Then Take it Back Part IISarah Faderhttp://www.blogger.com/profile/00130247223287762814noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-881889234584131192.post-37771096666352222852010-01-31T17:17:15.613-08:002010-01-31T17:17:15.613-08:00One person did send the email. Unfortunately, that...One person did send the email. Unfortunately, that one person who sent the email, sent out an email THAT REPRESENTS the entire company. Too bad for them.<br /><br />While I do agree that their reply is honest, I think it is a little bit TOO honest.<br /><br />I don't need to know about their marketing strategies. I don't need to know that the email was "was intended to be a test offer for a very small audience of less frequent shoppers."<br /><br />This was gratuitous information. The point is they made a mistake and they need to lie in it.Sarah Faderhttps://www.blogger.com/profile/00130247223287762814noreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-71667590895361414322010-01-31T17:05:12.743-08:002010-01-31T17:05:12.743-08:00It sounds to me like one person, a human, within t...It sounds to me like one person, a human, within the company made a mistake by sending it to the wrong customer list - I'm not sure why the company, which is made up of many humans whose jobs could be affected, should be punished as a whole for what is likely one person's error.<br />Even if they are doing well as a company, they still have a budget. That e-mail could have been sent to hundreds or people. Who knows?<br /><br />I think you were right to assert yourself and say you still wanted the coupon, but I also think their reply sounds honest and understandable. Maybe this is because of my retail-brain? I also understand why they would send out the "this was a mistake" e-mail. Most people will just accept it and they will likely make less enemies than the money they will save.Mintnoreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-7898436601837594692010-01-29T14:47:23.831-08:002010-01-29T14:47:23.831-08:00Thanks Jack! That really means a lot to me! I don&...Thanks Jack! That really means a lot to me! I don't like it when companies are thoughtless to their customers. I try my best!<br /><br />Donna- They really need to do that! Come on FreshDirect! Step it up!Sarah Faderhttps://www.blogger.com/profile/00130247223287762814noreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-21316689021054596462010-01-29T13:48:05.063-08:002010-01-29T13:48:05.063-08:00You tell them! Take that Fresh Direct! Seriously, ...You tell them! Take that Fresh Direct! Seriously, they should look before hitting the send button.Anonymoushttps://www.blogger.com/profile/01505997050983201333noreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-35197461363283150892010-01-29T06:28:21.426-08:002010-01-29T06:28:21.426-08:00You go, Sarah! You're very assertive when it c...You go, Sarah! You're very assertive when it comes to things like this and you usually get results!JackNCSYnoreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-18268079689690903482010-01-28T19:05:35.332-08:002010-01-28T19:05:35.332-08:00What is bizarre is that they "can’t afford to...What is bizarre is that they "can’t afford to extend this offer to all our customers." But appear to be a very lucrative company.<br /><br />Additionally, it was their error that resulted in the email being sent. In my opinion they cannot undo what they did. All those that received the email are rightfully entitled to the offer as it stands.<br /><br />If they do not offer it to those customers, it does not seem right to me. Just my opinion.Sarah Faderhttps://www.blogger.com/profile/00130247223287762814noreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-31899039709969495472010-01-28T19:02:16.868-08:002010-01-28T19:02:16.868-08:00Well, I don't really get what they're aski...Well, I don't really get what they're asking/telling me. They are saying if I spend more than $300, I get the coupon. Which is great. But is this part of the offer in the first place, or are they asking me to make an additional step to qualify for the offer.<br /><br />I don't get it.<br /><br />I changed "comments" to "thoughts" for fun!Sarah Faderhttps://www.blogger.com/profile/00130247223287762814noreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-4605551571990010902010-01-28T18:50:44.070-08:002010-01-28T18:50:44.070-08:00Why is this a "thought"?Why is this a "thought"?Mintnoreply@blogger.comtag:blogger.com,1999:blog-881889234584131192.post-68817254508409393692010-01-28T18:48:52.736-08:002010-01-28T18:48:52.736-08:00What's "bizarre" about their explana...What's "bizarre" about their explanation?Mintnoreply@blogger.com